Understanding MAS: A Comprehensive Overview

What is MAS?

Managed Application Services or MAS is a support agreement that provides predictable costing for additional work to get critical post-implementation work done. At VistaVu, we work with companies to secure a set number of monthly service hours that allows us to provide additional expert assistance to help their teams a regular basis.

What are the benefits of MAS?

• MAS provides a pre-determined, predictable cost structure for companies to easily plan and forecast their year in advance.
• We understand that your workload can fluctuate from month-to-month and we allow flexibility on when and how you use your hours. Companies can plan for specific projects and workload increases by drawing on their unused hours from past or upcoming months.
• MAS hours also help bring additional expertise to your team as an available resource for more difficult tasks.
• Tackle post go-live projects needed. This program can help you extend your efficiencies and automation on monthly maintenance tasks, system enhancements, new user training, report customization, and more.

Are there preferences given to MAS customers?

Yes, VistaVu recognized that this is a commitment you are making in us, and thus MAS customers receive:

• Reduced standard hourly rates
• Designated support resources to maintain consistency
• Discounted pricing on additional services

What type of work can be done with MAS hours?

MAS enables companies with the tools, resources, and knowledge to compete with larger organizations, without putting strain on their internal resources. It can be used to implement things like system-to-system integrations, advanced reporting, new user training, customizations to improve business efficiencies and many more.
Visit the SAP Business One or SAP Business ByDesign Catalogue that spotlights some of the ways our Customers have used their MAS hours. 

How do I determine what my company should be using MAS for?

At VistaVu, we include a yearly ERP Assessment with our MAS agreements to identify areas of improvement and optimization. Conversations with your CSM can identify what your company’s operational goals are and suggest different work you can consider that align to what your company’s objectives are. We’ve help companies prepare for being acquired, improve efficiency of inventory management, increase speed and accuracy of order to cash and many other things.  

Where do I start?

Visit this link and take a look at the types of things we’ve helped customers with over the past years. It’s a great place to understand how you can continue to increase the value of your investment, automate and improve efficiencies. Then, reach out to either your CSM or marketing@nullvistavusolutions.com to start a conversation.